FAQs
No, you do not need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you can:
- Check out faster
- Update and save your details
- Review past orders
Easy fix. To reset your password simply click on the person icon in the header bar. Once you arrive on the 'login' page simply click the 'forgotten password' link. From there, follow the prompts and you'll have a new password in no time.
Any item you add to your shopping cart will be reserved for you for 6 hours so you can continue shopping. After 6 hours, you will receive an email notification reminding you of the items in your cart. If at this time you choose not to proceed with purchase then those items will be removed from your shopping cart and made available for others to purchase.
If you’re still having problems with your shopping cart, please contact us.
Its really important to us that you're satisfied with your order, so please contact us straightaway if you feel something has gone wrong with your order.
You will always receive an email confirmation immediately after your order has been successfully placed.
You can choose from the following postage options at Checkout:
AUSTRALIA
1) Flat-rate Standard postage Australia-wide (5 - 10 business days): $10.00
2) Flat-rate Express postage Australia-wide (2 - 3 business days): $15.00
3) Spend $150 or more in one order and we'll post it to you for FREE!
This will depend on which delivery method you select during the checkout process.
AUSTRALIA
1) Flat-rate Standard postage Australia-wide: 5 - 10 business days.
2) Flat-rate Express postage Australia-wide: 2 - 3 business days
Yes you can. As soon as your order has been dispatched we’ll send you a confirmation email with a tracking code to track your order from dispatch through to delivery. You can track your order anytime at http://auspost.com.au/track/ using the tracking number supplied in your Order Confirmation email.
Yes. However, currently we only deliver to Australia and New Zealand.
Once you have placed your order, we will not be able to make any amendments, which includes combining orders or adding items to an existing order.
Once you have placed your order, we are unable to redirect your purchase to another address. Accordingly, please ensure you finalise your shipping address during checking out and make sure that the address is correct.
Currently not. We suggest you to place a separate order for each destination if you would like to send your purchases to multiple destinations.
If you order has not arrived by the date you expected based on the method of shipping you selected during checkout, please contact us and quote your order number.
Please view our Returns Policy here.
You are entitled to a refund for items you purchase from Pocket Squad Girls if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would; or
d) the garment does not fit as you would expect it to; or
e) you change your mind
AND you return the item within 30 days after the item is received by completing the Returns Form and posting it back to Pocket Squad Girls.
Pocket Squad Girls reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
PLEASE NOTE:
- We can only accept returns if items are unworn and in their original condition with labels/tickets attached.
- All returns must comply with our full Returns Policy
By completing the Returns Form that was provided with your order and posting it back along with the item/(s) to the address below:
Pocket Squad Girls Pty Ltd
PO BOX 633
Brentford Square VIC 3131
Please include a copy of the postage receipt in the satchel when you return the item. If your item is assessed as outside the acceptable standard of wear, this postage cost will be reimbursed to you upon receipt of the returned item.
No problems, click here to view and print the Returns Form.
As soon as we receive your parcel with your Returns Form we will notify you via email. Please contact us if you do not receive an email notification confirming receipt of your returned item/(s) 10 business days after posting it.
Please allow 14 business days after you have posted your return for a refund to appear in your account.
- PayPal
- AfterPay
- Google Pay
- Apple Pay
- Visa
- Mastercard
- American Express
- Diners Club
Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card and try again.
If the problem persists you can contact your bank for details of why the payment was declined.
All prices and purchases are in Australian Dollars.
We cannot accept phone payments for purchases in our online store.
Protecting your personal information is extremely important to us, so you can shop assured in the knowledge that our site is secure.
Please also note that we do not sell or trade your personal information to any third party organisations or individuals.
For more information about your privacy, please see our Privacy Policy.
Our Pocket Squad Girls dolls are ethically made in China.
Our Pocket Squad Girls clothes are ethically made in Bangladesh.
Pocket Squad Girls is committed to protecting your privacy. Click here to view our Privacy Policy.
A Rewards Program for you - because you deserve to be rewarded!
Because you deserve to be rewarded! As an Official Squad Member you will get access to exclusive offers, discounts and a first look at all things new!
That's an easy one – join here!
By entering the unique discount code into the 'Gift Card' field on the 'customer information' page during checkout.
Your Official Squad Member discount codes cannot be used in conjunction with any other offer unless otherwise indicated.
By sending us an email OR clicking the 'unsubscribe' link in the footer of one of the email communications you received from Pocket Squad Girls.
For all media enquiries please email us at contactus@pocketsquadgirls.com.au.
Gift cards provide you with a flexible way of purchasing a gift for someone by allowing the recipient to choose their gift from Pocket Squad Girls's fabulous range of jewellery.
By inserting your unique gift card code into the Gift Card field on the 'Customer Information' page during the checkout process.
You can purchase a gift card in just the same way you would any other product featured on our website. Click here to view all gift cards.
No, you can spread the gift card balance over multiple transactions.
The balance is displayed beside the gift card when applied to the shopping cart during checkout. You can also check your balance by visiting the unique gift card link sent via email when you purchased the gift card.
Yes they can.
Yes. Gift cards are valid for 24 months from date of issue.