Returns & Exchanges

Your right to a refund of purchase price or exchange

You are entitled to a refund, or exchange for items you purchase from pocketsquadgirls.com.au if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would; or

(d) the item does not fit as you would expect; or

(e) you change your mind;

AND you return the item within 30 days after the item is received by completing the Returns Form and posting it back to:

Pocket Squad Girls Pty Ltd

PO Box 633

Brentford Square VIC 3131

Pocket Squad Girls reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

PLEASE NOTE: 

  • We can only accept returns if items are unworn and in their original condition with labels/tickets attached.
  • All returns must comply with our full Returns Policy
  • Items must be unworn and in original packaging with original tags still attached.
  • Items must be unwashed/unaltered and in a brand new re-sellable condition.
  • Items must be returned within 30 days of original order date.

Pocket Squad Girls reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to receive a Pocket Squad Girls gift card of equivalent value to the item, Pocket Squad Girls are happy to give you a gift card instead of a refund.

Pocket Squad Girls 'change of mind' policy

Pocket Squad Girls will happily give refunds of the purchase price on items, or gift cards of equivalent value, if you have changed your mind about a purchase, provided that:

    • You return the items within 30 days of purchase.
    • Items are unworn and in their original condition with labels/tickets attached.

If you've got any further questions about our Returns Policy, please feel free to contact us

How can I return an item/s?

By completing the Returns Form that was provided with your order and posting it back along with the item/(s) to the address below:

Pocket Squad Girls Pty Ltd

PO BOX 633

Brentford Square VIC, 3131

Please include a copy of the postage receipt in the satchel when you return the item. If your item is assessed as outside the acceptable standard of wear, this postage cost will be reimbursed to you upon receipt of the returned item.

I've lost my Returns Form, what now?
How will I know when you've received my returned items?

As soon as we receive your parcel with your Returns Form we will notify you via email. Please contact us if you do not receive an email notification confirming receipt of your returned item/(s) 7 business days after posting it.

How long will it take for a refund to appear in my account?

Please allow 14 business days after you have posted your return for a refund to appear in your account.

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